FAQs

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Q?

Need More Info

A.

We hope you find your answers here. If not please do not hesitate to contact us.

How Do I Pay?

For ease and security, payment on our website is by PAYPAL, direct debit or by cheque.

Shipments or Home Delivery

Packages are generally dispatched within 3 days after receipt of payment and are shipped via Australian Post with basic tracking and drop-off without signature. Postage and handling is included in the total of the First Period Pack otherwise a flat rate of $8 is charged at checkout for all orders with in Australia. (individual purchase of purse has no postal charge).

Local being in the 2539 postcode only, can opt for a local delivery at checkout which will give you a $4 discount. The package will be delivered by personal messenger. Local orders can be delivered to your home address (if your not at home it will be left at your front door or as otherwise instructed) or work address. You can leave special notes for delivery in the order notes on checkout. Please note, you can personally purchase the First Period Pack at Sol Sisters Artisan Collective in the Bellbrook Arcade in Ulladulla for $24.95

Because of the high cost of postage we do not, at this time, ship Internationally.

Your package will be dispatched at your own risk.

How Long does it Take To Arrive?

Expect to receive your order 6-7 working days after your payment is cleared. If you have not received your order 10 working days after this time, please contact us by email at shop@thesisterhood.com.au.

I’m Having Trouble Ordering!

Please contact us straight away or phone 0416 982 155, so we can help you through your order.

Currency & Pricing

Pricing is in Australian Dollars, AUD and includes GST.

Will This Be Suitable For My Daughter?

Yes. The information has been written in context for a young girl to easily understand. It is also designed to promote further discussion with a mentor.

Why Should I Buy This Pack For My Daughter?

For a small investment, this essential pack will give you peace of mind that your daughter will be proud, educated and prepared for her first period. It is a unique way to present all the information and products she will need to inform her about puberty and periods. You can give it to your daughter as a special gift and it can be ordered online and delivered directly to you.

How Do I Contact The Sisterhood Australia?

Email us via our contact page.
Phone: 0416982155
or write to us at:
The Sisterhood Australia
@Sol Sisters Artisan Collective,  Shop 5,  Bellbrook Arcade,  95 Princes Highway
Ulladulla  NSW  2539

Refund Policy

Due to the TGA standards for sanitary products, goods can not be returned. If the goods are faulty or not as described you can be refunded, exchanged or credited. Please read Service and Warranty Policy below.

Service & Warranty Policy

The Sisterhood Australia is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

We want you to be satisfied with your purchase from the site, however due to the nature of the products and the TGA standards by which they are governed we can not accept returns due to change of mind.

We will accept returns under the following conditions: If the goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t do what it is supposed to do, you can choose between a refund, exchange or credit.

The consumer must notify The Sisterhood Australia of their intention to return a product within a reasonable time frame. This notification should contain the following information: customer name ,date of purchase, invoice number, item being returned and the reason for the return.

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